The Microsoft Teams - Zendesk Support integration allows Microsoft Teams users to have read-access to their Support ticket views inside Microsoft Teams. With this integration you can: • Add a ticket view in a Team channel tab • Select the ticket view to be displayed in the Zendesk tab • Add more than one ticket view in a Team channel This article covers the following topics: • • • • Requirements for setting up the integration • Any Zendesk Support plan • Microsoft Teams account Installing and accessing the integration The integration is installed from the Microsoft Teams channel. To install the integration • Click the + symbol in the Microsoft Teams channel where you want to place the view.

Take the chaos out of teamwork and get more done! Planner makes it easy for your team to create new plans, organize and assign tasks, share files, chat about what you’re working on, and get updates on progress. Launch Planner from the Office 365 app launcher with a single click. You can then.

• On the Add a tab page, click on the Zendesk Support icon: • Enter your subdomain and click Authenticate. • When prompted, enter your credentials and allow the integration to access your Support account. • Select the Ticket View you want to be displayed: • Click Save.

To access the integration • In Microsoft Teams, click the Zendesk Support tab in the channel that the integration was set up in. You will be prompted to sign in to Zendesk Support: • Click Authenticate with Zendesk and allow the integration to access your account. You will now be able to access the ticket view in the Zendesk Support Tab. Deleting the integration You can delete a ticket view, or the integration, if it is no longer useful to you.

To delete the integration • Click the caret button beside the ticket view you want to remove. • Click Remove. Frequently Asked Questions Other users in my organization cannot access the integration. Only Zendesk Support agents have access to the integration. My custom fields for my ticket view aren't being displayed. The integration only displays the default fields for a ticket view. I cannot see one of the ticket views I want to display.

The integration only displays the top 15 ticket views in your Support account. Reorder your ticket views so that the ticket view you want to display will be displayed on the top. I'm trying to set up another ticket view in the same channel but I'm stuck in the authentication message while using the desktop client. Go to another team and return back to the channel you would like to set up the integration, or restart Microsoft Teams and try setting up the integration again.

This is an ongoing issue in Microsoft Teams that will be fixed in a future version. Authentication fails when setting up the integration in Mac OS / Chrome Full-screen mode Go out of full-screen mode and try to setup in the integration again. This is an ongoing issue in Microsoft Teams that will be fixed in the next version. We love Zendesk -- and I am keen to start using Microsoft Teams in a collaborative environment. Based on what I see so far, though, the only thing this integration offers is a ticket view. I already have that in the browser.

What good does it add in Microsoft Teams. For instance, if I click on a ticket in the view, it jumps me back to the browser anyway. If I want to comment on a ticket in Microsoft Teams, I have to first open it in the browser.

What is the value-add I'm missing? I'm not seeing any functional improvement that integration with Teams offers me.