• This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS. • This answer explains how to format a WD drive for use on Windows and macOS. • This answer explains how to erase a WD drive in Windows OS and macOS. • This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. • This answer explains how to install WD Apps software in Windows (10, 8, 7, or Vista) and macOS (10.8.x Mountain Lion through 10.12.x Sierra). • WD Discovery Online User Guide.

View full WD My Passport specs on CNET. With support for USB-C and the new 2TB capacity, the Portable SSD T3 is the ultimate portable. View full WD My Passport for Mac specs on CNET. CNET may get a commission from these offers.

Free iskysoft video converter ultimate. • This answer explain starting macOS Time Machine backups to My Passport and External USB Drives. • Direct Attached Storage Online User Guide and Solutions • This article explains how to safely eject a USB device from a computer. This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS. This answer explains how to format a WD drive for use on Windows and macOS. This answer explains how to erase a WD drive in Windows OS and macOS. This answer explains why My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. This article explains how to backup and restore using the File History feature of Windows 10.

WD Community It's taken a fall or two to the soft carpet floor from a height of about 16 inches, but I don't think this should be a problem. I'm sorry, but those 16 inches are more than enough to damage a drive. The drive is probably physically damaged.

It doesn't take much of a bump to damage them. Professional data recovery is likely the only solution. Joe What OS are you using and does the drive show in Disk Management? Does it say anything in Disk Management down where the bars are shown like Raw?

Never trust important data to just one drive intern. Well, yeah. Dropping the drive on the floor even from 12-16 inches will break it. Sorry, but if you need the data, you're looking at data recovery, and that's if they can help you.