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Hello jakayw, Welcome to the HP Forums! I hope you enjoy your experience! I understand the computer is experiencing issues with the Windows Store and Kindle App. These issues are probably caused by the same unfortunate turn of events, but I will do what I can to assist you! Please try the following to resolve the issue: a) In the Start Screen, type “wsreset” and hit Enter. This deletes any store caches.

B) Try to launch the App Store and install an app. If this doesn't work, try these steps next: a) Go into the App Store and go to the Settings Charm. B) Click App Updates, then Sync Licenses button. C) Restart the computer and try installing apps again.

These steps should resolve the issue. Either way, please provide your results. Thanks for bringing this issue to the HP Forums.

Have a great day! Uninstalling and reinstalling did not solve the problem.

I'm still getting the message: The application encountered an unexpected error. Please restart the application [108] Netflix also fails. I click on it and get a black screen which immediately disappears and the taskbar icon is translucent. What had led up to all this was a failed install of an update of my ZoneAlarm firewall. The install generated an error and shut down. At that point my wifi went out.

I did not realize ZA had corrupted it. Not only that but it corrupted win10's OS to the point that stopped working right. Left clicking to start anything stopped working. Unfortunately I'd just gotten win10 and didn't realize the protection settings were turned off. So I reverted to win 8.1. 8.1 still worked ok and I was able to begin cleaning up the ZA mess.

Removing ZA got me back internet. Reinstalling everything was a mess, and thank goodness I checked to see if kapersky was back in my IP protocol stack (it was.) Kapersky/ZA really made a mess of this machine. So, I go to find a win 8.1 restore and lo and behold my restore points are all gone and protections were OFF again. Is there any hope of restoring these apps w/o having to do an OS reinstall from disc?

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